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BlueConnect
BlueConnect
BlueConnect is your member resource and connection to your member benefits through Blue Cross and Blue Shield of North Carolina.
This tool allows you to view the details of your plan, check your deductible, find and select an in-network primary care provider (PCP) and gives you helpful health tools to support you and your family.
u10723_bc_detailed_brochure.pdfBlue Connect Mobile
Blue Connect Mobile
Download our digital member ID card
View your claims
See a summary of your benefits
Track your deductibles and expenses
Call/message customer service
Telehealth through Teledoc
Telehealth through Teledoc
Telehealth is a convenient healthcare solution that allows you to connect with licensed medical professionals using your phone, computer, or tablet. With telehealth, you can access care for a wide range of health concerns, such as minor illnesses, mental health support, or follow-up appointments, all from the comfort of your home or office. This service helps save time and reduces the need for in-person visits, making it easier to prioritize your health without disrupting your schedule.
With Teledoc you have access to 24/7 virtual care for things like colds, UTIs, and more. The benefit also gives you ongoing care for things like nutrition, dermatology, mental health, and chronic conditions. You can even get prescriptions and lab orders.
Scheduling a virtual visit is easy and can be done within minutes.
2022_Teladoc_Acute_Care_&_BH_Member_Flyer.pdf
U9201_blue_connect_how_to_register_guide.pdfHack Your Medical Plan
Hack Your Medical Plan
Your first 3 primary care copays are waived after you register for BlueConnect and select your Primary Care Physician
Have a cold, kid with pink eye? Skip the visit to your PCP, instead use your telehealth benefit, there is no copay for telehealth visits and the physician seeing you can issue you a prescription
Stop making trips to the pharmacy to pick up your prescriptions. Use Amazon pharmacy to order your non-specialty medicine and have them delivered to your home.
Frequently asked questions
Frequently asked questions
Q: When can I make changes to my current health benefits?
A: Open enrollment occurs once a year. During this time period, you can make changes to your health plan, your health savings account, and other plan-related details. Add this year's open enrollment reminder to your calendar. One change you can make at any time is adding or removing dependents from your health plan.
Q: How do I add or remove dependents from my health insurance plan, and what documentation is required?
A: You can add or remove dependents (including spouses) from your health insurance plan during open enrollment or during a qualifying life event. You can find a list of qualifying events in the eligibility section of this intranet here.
Q: Which providers are in-network, and how can I find a list of approved doctors or facilities?
A: You can search for in-network providers, find doctors and specialists in the Blue Cross and Blue Shield NC network by going to BlueConnect. You can access BlueConnect through the QR code above or by clicking this BlueConnect.
Q: How do I file a claim or resolve a billing issue with my health insurance provider?
A: If you have a claims or billing issue, please reach out to your account manager Lisa Gregory. Lisa will be able to discuss the issue with you and assist you.
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